Your room is available for check-in from 3.00 pm, check-out time is before 10.00 am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)
Our reception is open:
8.45 am until 9.45 pm Monday – Friday
9.00 am until 10.00 pm Saturday
11.00 am until 7.30 pm Sunday’s and Bank Holidays
An out of hours check-in service is available. We will contact all guests shortly after receiving your reservation to discuss arrival times if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.
Although some homes have additional local ordinances, we request that all Huku Kwetu guests follow the below policies to keep people and the home safe:
If you are reserving 5 or more apartments for your party please contact us.
Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.
All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception/. More detailed property accessibility information is available.
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We are regularly asked about the following items and are pleased to confirm they are included as standard in every apartment:
Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.
All bathrooms are en suite with fantastic power showers
We include a weekly clean after a 7-night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.
We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.
A security deposit may be required on check-in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.