Your room is available for check-in from 3.00 pm, check-out time is before 10.00 am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)
Our reception is open:
8.45 am until 9.45 pm Monday – Friday
9.00 am until 10.00 pm Saturday
11.00 am until 7.30 pm Sunday’s and Bank Holidays
An out of hours check-in service is available. We will contact all guests shortly after receiving your reservation to discuss arrival times if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.
Although some homes have additional local ordinances, we request that all Huku Kwetu guests follow the below policies to keep people and the home safe:
If you are reserving 5 or more apartments for your party please contact us.
Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.
All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception/. More detailed property accessibility information is available.
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We are regularly asked about the following items and are pleased to confirm they are included as standard in every apartment:
Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you with information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.
All bathrooms are en suite with fantastic power showers
We include a weekly clean after a 7-night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.
We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.
A security deposit may be required on check-in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.
Your wellbeing and health is of the utmost importance to us as our guests and you can feel assured that with Huku Kwetu, you will be safe, secure and comfortable at any of our accommodation during these uncertain times.
We can ensure you that our serviced accommodations are fully sanitised and prepared for your stay as we have enhanced our cleaning regime. We will keep updating you on the UK Government information and rules on any lockdown changes.
Our accommodations are available to contractors and corporate guests, so do get in touch if you are working in the Luton, Dunstable and Nottingham area on a short/long-term basis and we can help you organise your stay.
Your stay with us need to fit the current UK lock down the rule of six and single households staying.
We have self-check-in facilities with a Key Safe or electric Smart Lock to enforce contractless check-in and check-out.
We are fully available by phone, messaging and email, so please feel free to contact us with any questions and for any assistance, you might need.
There are specific quarantine and self-isolation rules if you’re travelling from overseas, and we will be in touch when you are enquiring and booking to help you organise your stay while considering all the updates to the COVID-19 rules.
Those who have been affected by the virus and all the carers looking after them are very much in our thoughts. We are deeply grateful to the amazing NHS here in the UK, but extend our gratitude to you all throughout the world.
For More Information
UK Government Coronavirus Main Page
Get the latest NHS information and advice about Coronavirus/COVID-19
UK Government Guidance - Coronavirus outbreak FAQs: what you can and can't do
We will continue to monitor the situation closely to ensure the safety of all our guests.
Thanks very much,
Catherine Mead, Marketing Manager
Huku Kwetu Serviced Accommodation
WHAT OUR GUESTS ARE SAYING "My four workmates and I used their services last year. Stayed at Huku Kwetu | Chelsea House for 6 weeks. Great experience, spacious accommodation for business travellers. But, the best was Aimee the manager. Brilliant. I guess all the staff were top-notch. they are of a very high standard". - Neil Watson
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